Return & Refund Policy

Last updated: June 16, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged in any way
• Not be a sale or clearance item, unless otherwise specified

 

How to Request a Return

To initiate a return, please contact us at support@aurumia.shop with your order number and reason for return. We will respond to your request within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued via Shopify Payments, and bank processing times may vary. You will receive an email notification once your refund has been processed.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before the refund is posted. If you still have not received your refund, please contact us at support@aurumia.shop so we can assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you receive an item that is defective or damaged, please contact us at support@aurumia.shop within 30 days of delivery, and we will provide a replacement or refund, depending on the circumstances.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your return tracking number, as we cannot be responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at support@aurumia.shop. We are here to help and will respond to your inquiry as soon as possible.